Customer Success Associate
The Customer Success Associate is responsible for inbound and outbound communication to customers, ensuring that our customers have a positive experience while interacting with Peach.
About Peach:
At Peach, our mission is to revolutionize car ownership across Sub-Saharan Africa by transforming the way people buy, sell, and maintain cars. We’re building a dynamic marketplace powered by innovative technology, a customer-centric culture, and a commitment to fair business practices. Our vision is to create a seamless and accessible car ownership experience that makes vehicles more affordable, reliable, and sustainable for everyone.
Peach is on a bold path to becoming the largest car marketplace in Kenya. We aspire to be Kenya’s ultimate one-stop shop for all things cars, offering everything from vehicle sales and maintenance to financing solutions — all delivered the Peach way: trust, transparency, and customer-focused.
By continually pushing the boundaries of what’s possible, we aim to reshape the car ownership experience in Kenya and Sub-Saharan Africa, making it easier, smarter, and more inclusive for every driver. Join us on our journey to change the way Africa drives.
Job Overview:
The Customer Success Associate is responsible for inbound and outbound communication to customers, directing customers to the appropriate team, resolving customer problems, assisting in customer retention efforts and ensuring that our customers have a positive experience while interacting with Peach.
Duties and Responsibilities
- Lead customer communications across phone, email, and text to support lead qualification, cold calling, surveys, and post-sale follow-ups.
- Collaborate with teams to ensure improved customer experience from lead generation to customer generation.
- Assist in customer retention efforts by constantly following up on customers who are within the Peach pipeline.
- Help analyze market and performance trends sharing with the relevant teams to capture our customer needs and wants and enhance our customer support.
- Assist to do customer surveys to past customers to help know how to improve support better.
- Assist with KPI metrics tracking to help make data driven decisions and mold our business as per our client needs
Knowledge and Experience
- At Least 4 years of experience as a customer experience/ support representative
- Experience in gathering and interpreting customer experience information
- Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office, as well as CX and CRM software
- Good interpersonal skills and a customer centered approach
- Great organizational and time management abilities
- Superb communication, collaboration and problem solving skills
Peach Core Values:
Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.
- Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do
- Respect ~ Communication is key and this is always done respectfully, no matter how difficult; as a team, we may disagree but we commit
- Challenge ~ As a company, we are anti-comfort zones; Peach is a place for learning and growth
Join Our Team:
Please write to careers@peach-technology.com with the title, “Customer Success Associate- Your Name” with an attached CV and cover letter.
Peach Cars is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We value diversity and inclusion in our workplace.
