Marketing Associate: Listings and Engagement

Marketing Associate: Listings and Engagement

About Peach:  

At Peach, our mission is to revolutionize car ownership across Sub-Saharan Africa by transforming the way people buy, sell, and maintain cars. We’re building a dynamic marketplace powered by innovative technology, a customer-centric culture, and a commitment to fair business practices. Our vision is to create a seamless and accessible car ownership experience that makes vehicles more affordable, reliable, and sustainable for everyone.

Peach is on a bold path to becoming the largest car marketplace in Kenya. We aspire to be Kenya’s ultimate one-stop shop for all things cars, offering everything from vehicle sales and maintenance to financing solutions - all delivered the Peach way: trust, transparency, and customer-focused.

By continually pushing the boundaries of what’s possible, we aim to reshape the car ownership experience in Kenya and Sub-Saharan Africa, making it easier, smarter, and more inclusive for every driver. Join us on our journey to change the way Africa drives.

Job Overview

To manage end-to-end vehicle listings across Peach’s platforms and be the frontline voice of the brand online - ensuring listings go live fast, look great, and that every question, comment, or DM is handled with attention, clarity, and brand warmth.

This role is a blend of sharp operational execution and customer-focused communication  -  ideal for someone who’s both detail-oriented and creative, with a pulse on what buyers and sellers need to hear in order to convert.

Duties and Responsibilities

1. Listings Management

• List every eligible car on Peach’s website, Jiji, and Mogo within 30 minutes - 1 hour of receiving full details.
• Optimize listings with clean, compelling copy and the best-quality photos to drive trust and leads.
• Delist cars within 1 hour of sale confirmation and ensure pricing/photos remain consistent across platforms.
• Ensure price changes are reflected instantly on Jiji and Mogo, and tracked hourly on the Peach website.

2. Social Media Comment & DM Response

• Respond to all buyer/seller inquiries in comments and DMs across platforms (IG, FB, TikTok, Twitter) within 30 minutes during working hours.
• Escalate hot leads to the CX team and flag FAQs or repeated concerns to the Marketing Lead.
• Craft smart, friendly, and helpful responses that reflect Peach’s tone of voice and build brand trust.

3. Listing Accuracy & Flagging

• Vet every car listing before publishing - check specs, price, photos, and verify it matches our standards.
• Flag incomplete or inconsistent units to relevant teams (PSFAs, Creative, CX) and follow up until resolved.
• Track flagged issues weekly and propose ideas to reduce errors or improve workflows.

4. Collaboration & Cross-Team Sync

• Work closely with Sales to get accurate car info and price updates in real-time.
• Coordinate with Creative for missing images or low-quality photos.
• Notify Product when system/platform issues delay listings or price syncs.

5. Insights & Reporting

• Update and maintain a live tracker showing car listings, TAT, flagged issues, and social engagement trends.
• Share a weekly insights report every Monday at 10am  -  with key wins, blockers, and improvement suggestions.

Key Performance Indicators (KPIs)

Knowledge and Experience 

• Detail-Oriented: You catch small errors others miss - and fix them before they become issues.
• Fast & Reliable: You work with urgency and consistency, solving issues proactively without waiting for direction.
• Confident Communicator: Whether it’s a listing or a comment reply, your writing is sharp and on-brand - also keeps relevant teams in the loop on listings, flags, and changes.
• Organized Under Pressure: You know how to juggle multiple platforms, workflows and priorities without dropping the ball and with minimal supervision.
• Customer centric & Marketing-Savvy: You get what turns a listing into a lead, understand what the customer wants to see, and deliver it.
• Digitally Skilled: Comfortable using CMS, Google Workspace, WhatsApp, Slack, and email.
• People-First Mindset: Whether it’s a seller, buyer, or teammate - you’re approachable, clear, and helpful.

Minimum Qualifications

• Degree in Marketing, Communications, Business, or related field.
• 1+ year experience in content publishing, listings, community management, or digital marketing.
• Familiarity with CMS tools, social platforms (IG, FB, TikTok, Twitter), and basic design/photo editing tools.
• Bonus: Experience in e-commerce, classifieds, or automotive marketplaces.

Peach Core Values: 

Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

• Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do 
• Respect ~ Communication is key and this is always done respectfully, no matter how difficult; as a team, we may disagree but we commit
• Challenge ~ As a company, we are anti-comfort zones; Peach is a place for learning and growth

Join Our Team: 

If you're the kind of person who loves structure, creativity, and fast-paced execution, this role is your jam. Come help us make Peach the most trusted and engaging car marketplace in Kenya.

Please write to careers@peach-technology.com with the title, “ Marketing Associate: Listings and Engagement- Your Name” with an attached CV. 

Peach Cars is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We value diversity and inclusion in our workplace.