Telesales Agent

About Peach:

At Peach, our mission is to revolutionize car ownership across Sub-Saharan Africa by transforming the way people buy, sell, and maintain cars. We’re building a dynamic marketplace powered by innovative technology, a customer-centric culture, and a commitment to fair business practices. Our vision is to create a seamless and accessible car ownership experience that makes vehicles more affordable, reliable, and sustainable for everyone.

Peach is on a bold path to becoming the largest car marketplace in Kenya. We aspire to be Kenya’s ultimate one-stop shop for all things cars, offering everything from vehicle sales and maintenance to financing solutions — all delivered the Peach way: trust, transparency, and customer-focused.

By continually pushing the boundaries of what’s possible, we aim to reshape the car ownership experience in Kenya and Sub-Saharan Africa, making it easier, smarter, and more inclusive for every driver. Join us on our journey to change the way Africa drives.

Job Overview:

As a Telesales Agent at Peach, you’ll be the first point of contact for people looking to buy or sell a vehicle through our platform. Your job is to engage high-intent leads, assess their needs, build trust, and qualify them before handing them over to our Sales team.

This is a great opportunity for someone with strong sales instincts, phone confidence, and a passion for helping people make better car decisions.

Duties and Responsibilities:

Specifically, the Telesales Agent at Peach can expect to undertake the below listed tasks: 

• Clearly explain the Peach process, value proposition, and next steps to ensure full lead understanding
• Engage with warm leads (buyers and/or sellers) via phone and WhatsApp who have shown interest in buying or selling a car through Peach Cars.
• Qualify buyer leads by understanding their vehicle preferences, timeline, budget, and financing needs.
• Qualify seller leads by gathering accurate details about their vehicle, pricing expectations, and readiness to sell..
• Convert leads into qualified appointments or active opportunities for the Sales team
• Consistently meet or exceed daily lead conversion targets, while maintaining call quality and professionalism.
• Use internal tools and CRMs to log call outcomes, schedule follow-ups, and ensure accurate lead tracking.
• Flag and escalate unresponsive or time-sensitive leads to relevant team members.
• Share feedback regularly to improve scripts, lead quality, and the customer experience.

Knowledge and Experience:

• 2+ years of telesales, call center, or phone-based customer engagement experience, ideally in a high-volume, target-driven environment.
• Proven ability to qualify and convert high-intent leads into actionable outcomes.
• Strong verbal communication and listening skills.  You can handle objections and build trust quickly.
• Self-driven and goal-oriented.  You enjoy hitting (and beating) your targets.
• Familiarity with using CRMs, lead tracking tools, or call scripts.
• Comfortable using WhatsApp, phone systems, and internal dashboards to manage outreach and follow-ups.
• Experience in auto sales, tech-enabled services, or marketplaces is a strong plus.
• Strong time management and personal accountability. You’re reliable and follow through.
• Comfortable working in a fast-paced, evolving environment.
• Team player who takes initiative, shares insights, and is open to feedback.
• Positive, professional, and solution-oriented mindset

What Success Looks Like

• You’re consistently converting leads into sales-ready opportunities with a strong handover rate.
• You demonstrate a clear understanding of Peach’s customer types and tailor your approach accordingly.
• You hit or exceed your daily/weekly conversion and engagement targets.
• You provide clean, timely data entry that keeps the rest of the sales process running smoothly.
• You build rapport quickly with customers and represent Peach with professionalism and empathy.

Peach Core Values: 

Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

• Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do 
• Respect ~ Communication is key and this is always done respectfully, no matter how difficult; as a team, we may disagree but we commit
• Challenge ~ As a company, we are anti-comfort zones; Peach is a place for learning and growth

Join Our Team: 

Please write to careers@peach-technology.com with the title, “Telesales Agent - Your Name” with an attached CV and cover letter.

Peach Cars is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We value diversity and inclusion in our workplace.